Your plan Your Services Your Choice

In the past,funds for the delivery of services were allocated to Service Providers who then delivered services in consultation with their clients. This meant that Service Providers could make decisions about how, when and who would deliver services.
Today this has changed and individuals who are eligible for government funded aged and disability care services have the choice and control over their package of care as the responsibility for the package is now theirs.

This change of focus is referred to as Consumer Directed Care because it means that YOU, the consumer, has sole control over your package.

  • This control means that you have more say about your care and services; how they are delivered and who delivers them.
  • You can change your Service Provider if you are not happy with their service.
  • You can manage your own package or your Service Provider can do this for you for an administration and case management fee.

You will receive a monthly invoice which outlines the services and the costs incurred.
If your needs cannot be met using your care package budget, then you can look at other options, for example:

  • being reassessed to see if you are eligible for a higher level of package
  • using your own money to purchase top up services.

This process must be directed by you, in partnership with your Service Provider.
Please fill out ourenquiry formor contact usif you like to know more about the consumer directed care and how self-directed support works that enables people with caring needs to have a greater choice and control over the services they receive. It is also a key part of preparing Queenslanders for the National Disability Insurance Scheme (NDIS).