TAUS Care is one of the few assistive technology providers who supplies the state of the art monitoring platform, performs 24/7 emergency response services and assist roll out complete installation and service to customers in the home. Assistive technology and 24-hour service delivery through our care solutions partner, is something we are very passionate about in the field of care. At TAUS Care, we work along with the technology care partner in customising the products with unique customer needs.

TAUS Care with our partners in technology also provides a full connected health service offering, including the supply of vital sign monitoring equipment and peripherals for disease management along with touch screen tablets with access to four-way video conferencing for coaching and health interview support services for patients, their carers and medical practitioners.We organise clinically trained personnel and care consultants provide training for implementation of services, along with co-monitoring services and customer service support functions.

TAUS Care capability to support people in the home who need care with social alarms, right the way through to a full disease management solution will make us a true care solutions provider.
Our partnered products and services are developed to help organisations such as Department of Veterans’ Affairs (DVA) meet the challenges ahead in continuing to deliver high standards of service with state of art technologies.

Connect Care Plan Benefits:

Fall Detection

Connect Care product is complete with AutoAlert. If a fall is detected, AutoAlert will place a help call to Response Center automatically, even if you can’t push the button.

Two-way voice communication

Connect care products allows you to speak directly with a trained Response Associate,providing you fast, easy access to help. Youcan request the help you want when you need it.

Go Connected

Get the help you choose. Whether that is a family member, close friend or emergency services, our Response Centre will dispatch the help you choose. For AutoAlert calls: in the case of a fall detected signal with no verbal response from the subscriber on multiple attempts, our response centre staff may contact EMS for response.

Access to our 24/7 Response Centre

Fully-staffed Response Centre is always ready to take your call. 24 hours a day, 7 days a week, 365 days a year, our professionally trained staff is ready to help in any situation.

Affordable & Flexible

Connect Care plan will be incorporated into clients care package and come with no extra cost other than the one off set up fees and there are no ongoing costs. If taken alone, the cost of the Connect Care Plan is straight forward and predictable. There are no hidden fees. There are also no surprise “over charges” associated with exceeding any calling limits since there are no limits!

Locating technologies

If your responders can’t find you, they can’t help you.While GPS excels outdoors, it may struggle to determine your location when indoors or in urban areas. We test the systems thoroughly for connectivity and may recommend GPS combined with additional technologies to help determine your location in an emergency. Together, this suite of capabilities helps the response centre to quickly identify your location 5 , indoors or out, and send your chosen responders to your location to assist you.

Connect Care plans

TAUS Care Connect Care plan comes with our care package for clients who use 20+ hours of our service at no ongoing extra cost to client. There will be one off setup fee to cover the installation cost. Connect Care plan is the added benefit for our clients and gives them the confidence and reassurance that they can get connected to a trained response associate/nurse 24 hours a day, 7 days a week.

The Connect Care 24HR plan can be bought from us separately. We can work with you to access your needs and suggest products that may suit your requirements.

We recognise that the requirements for clients are unique and so we can tailor a care plan for each individual:
Individual Care Plan for clients

  • Next of Kin
  • Property access
  • Special care requirements
  • Signal strength indicator
  • Flexible support as clients needs change
  • Alerting requirements for specialty care sensors

Policies and procedures

All policies and procedures are documented within our Quality Management System (QMS) and reflect our commitment to best practice. The procedures are regularly updated in response to the needs of our client groups and staff. Our technology partner Customer Care Consultants work closely with the staff and volunteers of TAUS Care to ensure we meet the standards and requirements for providing the best quality client service.

All requests for feedback are dealt with in a timely and professional manner and are documented within the QMS for tracking and clients have the assurance of knowing that all contact and interaction with the individual client and their alarm is logged and recorded and that we can respond accurately to any complaints or requests for clarification.

Privacy, confidentiality and security

TAUS Care ensures the full confidentiality of all client details and records due to the sensitivity of the information collected in the course of delivery of emergency services. All staff and contractors are required to have undergone a criminal records check prior to their employment with TAUS Care. These are tracked to ensure that they are in place throughout the employment term.

Contact us for more information about Connect Care Package or to obtain an information pack with prices. Alternatively, fill out the form below on our contact page and indicate that you are interested in receiving more details about Connect Care package. One of our Care Consultants will be in touch with you to discuss more about your requirements and provide a customised quotation.

Connect Care Products

Smart Hub Medical/Personal Alarm
  • 3G/IPM
  • SIM card (i.e. no landline required)
  • Modern styling and slimline casing
  • Signal strength indicator
  • Hands-free two-way communication with monitoring centre 917.6MHz & 927.8MHz (dual channel)
  • Supports up to 25 radio triggers and one hardwired output/input
  • Operates for more than 40-60 hours using back-up battery during power failure
  • Low battery indicator
  • Sensor gateway enables interface with a range of specialty care and environmental sensors

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Smart Hub TX4 Pendant
  • Water resistant to allow use while bathing
  • Wall mount option available
  • Pendant range of 100-300m
  • Light weight
  • Worn around the neck or on the wrist
  • Neck cord breaking-point >50N
  • Water resistant (IP67)
  • Wear it in the shower
  • Ideal shower/toilet wall mount
  • Five-year battery life
  • Low battery alerting
  • Wall mount option

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Visby samll Hub Fall Pendant
  • Wear as watch or on lanyard
  • Water resistant (IP67)
  • Battery life up to 2 years
  • Replaceable battery
  • Pendant range up to 50M

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Liberty Alarm
  • 3G, IP, POTS
  • Frequency 915-928mhz hopping
  • Back up battery of 60 hours
  • Low battery warning
  • Audible voice alerts
  • Monitors up to 16 radio trigger devices
  • Hardwired input and output
  • Highly sensitive microphone
  • AS4607 certified
  • Configurable silent mode
  • Line-Lock
  • Supplied with 3G SIM

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Liberty Pendant
  • Pendant range of up to 300m
  • Light weight
  • Worn around the neck or on the wrist
  • Neck chain breaking-point >50N
  • Waterproof (IP67)
  • Wear it in the shower or
  • Shower/toilet wall mount option
  • 5-7 year battery life
  • Low battery alerting
  • Custom designed “labelled” wall bracket option
  • New vibrating pendant option

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Liberty Fall Detector
  • Wear as a pendant
  • Alarm button
  • Automatic falls detection
  • Water resistant (IP67)
  • Low battery alert
  • 12 months battery life
  • Replaceable battery

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Find Me
  • 3G mobile phone
  • GPS locator
  • Geo fence
  • SOS button
  • Water resistant
  • Medication reminders
  • Fall sensor option
  • Easy magnetic charging
  • Removal alert
  • Speed alert
  • Lockable wrist strap
  • Low battery alert
  • Carer web interface
  • Optional silent mode

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